1. About This Policy

This Refund & Digital Products Policy applies to purchases made through Stardust Self, operated by LPJ Projects Pty Ltd in Australia.

It applies to products and services including:

• Digital downloads.
• PDF guides and workbooks.
• Online courses.
• Paid memberships and subscriptions.
• Premium digital resources.
• Paid interactive experiences or tools.
• Other digital products sold through Stardust Self.

This policy should be read together with our Terms & Conditions.

2. Your Australian Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Products and services supplied by Stardust Self come with consumer guarantees where those guarantees apply.

If a product or service has a major problem, is materially different from its description, cannot be supplied as promised or otherwise fails to meet applicable consumer guarantees, you may be entitled to an appropriate remedy.

3. Change-of-Mind Purchases

Because many Stardust Self products are supplied digitally and may be accessed or downloaded shortly after purchase, we do not generally provide refunds simply because you:

• Changed your mind.
• Decided you no longer want the product.
• Did not use the product after purchasing it.
• Purchased the wrong item accidentally.
• Found a different product elsewhere.
• Did not have time to complete a course or use a resource.

This change-of-mind policy does not affect any rights you may have under applicable consumer law.

4. Digital Downloads

Digital downloads may include workbooks, guides, templates, worksheets, reflection resources or other downloadable files.

Once a digital file has been successfully supplied or made available for download, change-of-mind refunds are generally not offered.

Please contact us if:

• You cannot access the file you purchased.
• The file is corrupted or unusable.
• You received the wrong digital product.
• The product is materially different from the description provided before purchase.
• You were charged incorrectly or more than once.

We will assess the issue and provide an appropriate solution where required.

5. Online Courses

Access to online courses may be provided immediately after payment or through your Stardust Self account.

Change-of-mind refunds are generally not available simply because course content has been accessed, started or not completed.

However, please contact us if:

• You cannot access a course you purchased.
• A substantial part of the course is unavailable.
• The course supplied is materially different from the description at purchase.
• A significant technical problem prevents you from reasonably accessing the course.

6. Memberships and Subscriptions

Paid memberships may be billed monthly, annually or at another clearly stated interval.

You may cancel a recurring membership to stop future renewals.

Unless required by law or expressly stated otherwise at the time of purchase, membership fees already paid are generally not refunded solely because you decide not to continue using the membership during that billing period.

Where applicable, access may continue until the end of the paid billing period after cancellation.

7. Duplicate or Incorrect Charges

If you believe you have been charged twice, charged the wrong amount or charged for something you did not purchase, please contact us promptly.

Where a duplicate or incorrect charge is confirmed, we will take appropriate steps to correct it.

8. Technical Problems

If you are unable to access a purchased product because of a technical problem, please contact Stardust Self before assuming the purchase has failed.

We may ask you to provide information such as:

• Your order details.
• The email address used for your purchase.
• The device and browser being used.
• A screenshot of any error message.

Where possible, we will first attempt to restore access or correct the issue.

9. Product Descriptions

We aim to describe Stardust Self products, memberships and courses clearly so that you can make an informed decision before purchasing.

Before purchasing, please review:

• The product description.
• What is included.
• The price and currency.
• Any recurring billing terms.
• Any system or access requirements.

If you believe what you received is materially different from what was represented at purchase, please contact us.

10. Download and Access Responsibility

You are responsible for providing a compatible device, internet connection and software reasonably necessary to access digital products unless a particular technical requirement was not reasonably disclosed before purchase.

We recommend downloading purchased files promptly and keeping your own secure copy where downloads are provided.

11. Sale and Promotional Purchases

Products purchased during a sale or promotion remain covered by any consumer rights that apply under Australian Consumer Law.

A discounted price does not remove statutory rights relating to faulty, misdescribed or otherwise non-compliant products or services.

However, a sale or promotional purchase does not automatically create a change-of-mind refund entitlement.

12. How Refunds Are Processed

Where a refund is approved, we will generally return the payment using the original payment method where reasonably possible.

Refund processing times may vary depending on the payment provider, card issuer or financial institution.

Stardust Self cannot control the time taken by your bank or payment provider to display an approved refund after it has been processed.

13. Currency Conversion

Stardust Self may display and process purchases in United States dollars (USD).

If your payment account uses another currency, your bank or payment provider may perform currency conversion and may charge associated fees.

Where a refund is processed, exchange-rate movements or financial institution fees may mean the converted amount appearing in your local currency differs from the amount originally shown on your bank statement.

These conversion rates and financial institution fees are outside Stardust Self's control.

14. Requesting Assistance or a Refund

To help us review your request efficiently, please provide:

• Your name.
• The email address used for the purchase.
• Your order number, where available.
• The product or service purchased.
• A description of the issue.
• Relevant screenshots or supporting information where appropriate.

We may need to verify purchase details before processing a refund or other remedy.

15. Contact Stardust Self

If you experience a problem with a purchase, please contact us so we can review it.